Live Nation has responded to Senator Richard Blumenthal’s call to end hidden ticket fees, insisting that it has made significant progress in creating a “a consumer-friendly ticket purchasing experience” and that it has no plans to stop adding service fees to its ticket prices.
Live Nation claims to have reduced service fees over the last several years and has been transparent in listing fees on ticketing sites. The company also notes that its fees are comparable to other ticketing companies.
In a letter to Senator Blumenthal, Live Nation challenges the senator’s characterization of the fees and reiterates its commitment to making ticket purchasing as accessible and affordable for fans as possible.
Live Nation argues that the cost of service fees is ultimately necessary to cover the cost of providing digital ticketing and to improve the overall ticketing experience. The company also says it is constantly seeking improvements and adjusting services to best suit consumer needs.
Live Nation’s stance is at odds with Senator Blumenthal’s, who believes that service fees add significantly to the cost of tickets and should be ended in order to make concerts and events more affordable for consumers.